Digital is redefining our customer experiences, the value chain, fullfilment processes, marketing, sales, and customer loyalty. As we become more catered to and become more demanding, what we used to expect in the way of Customer Satisfaction is morphing into a demand for Customer Delight.
SEM, SEO, SEA … If you are to optimise your website for search engines, it helps to understand how Search Engine Optimisation (SEO) works.
Language effects our credibility, language is a means of control, it can bring us together and it can push us apart.
So, what is the purpose of content, and, how can we manage what we are doing with it in an efficient and effective way?